Warranty Information
We stand behind the quality of our furniture with comprehensive warranty coverage. Learn about what's covered, warranty terms, and how to get service when you need it.
2-Year Warranty
Structural defects & manufacturing flaws
Comprehensive coverage for all structural and manufacturing defects in our furniture.
Standard Coverage
1-Year Warranty
Upholstery & moving parts
Coverage for upholstery fabrics, cushions, and mechanical moving parts.
Component Coverage
Extended Warranty
Additional coverage available
Extend your warranty coverage for additional years of protection.
Optional Upgrade
What's Covered Under Warranty
2-Year Structural Warranty
- • Wood splitting, cracking, or warping
- • Joint failures and structural integrity
- • Manufacturing defects in materials
- • Hardware and fastener failures
- • Frame and support structure issues
- • Veneer delamination
1-Year Component Warranty
- • Upholstery fabric defects
- • Cushion and padding issues
- • Mechanical moving parts
- • Drawer slides and mechanisms
- • Hinges and door mechanisms
- • Finishing and paint defects
What's Not Covered
Normal Wear & Tear
- • Surface scratches and minor dents
- • Fading from sunlight exposure
- • Wear patterns from normal use
- • Staining from spills or accidents
- • Loose joints from heavy use
- • Fabric pilling and minor fraying
Customer-Caused Damage
- • Damage from improper assembly
- • Mishandling or accidents
- • Modifications or alterations
- • Damage from pets or children
- • Water damage or extreme conditions
- • Damage from moving or relocation
Warranty Terms & Conditions
| Warranty Type | Duration | Coverage | Service Type |
|---|---|---|---|
| Structural Warranty | 2 years from delivery | Manufacturing defects, structural issues | Repair or replacement |
| Component Warranty | 1 year from delivery | Moving parts, upholstery, hardware | Repair or replacement |
| Extended Warranty | 3-5 years total | Extended structural coverage | Repair or replacement |
| Custom Furniture | 3 years from delivery | Enhanced coverage for custom pieces | Repair, replacement, or refund |
How to Claim Warranty
1
Identify the Issue
Document the problem with photos and detailed description
2
Contact Support
Reach out to our warranty team with your claim details
3
Assessment
We'll evaluate the issue and determine warranty coverage
4
Service Resolution
Receive repair, replacement, or refund as appropriate
Extended Warranty Options
3-Year Extended
Additional 1 year coverage
₹2,000
One-time payment
- • Extended structural coverage
- • Priority service
- • Annual maintenance check
5-Year Extended
Additional 3 years coverage
₹5,000
One-time payment
- • Maximum protection
- • Premium service
- • Bi-annual maintenance
- • Free minor repairs
Lifetime Care
Ongoing maintenance plan
₹1,500/year
Annual subscription
- • Annual professional cleaning
- • Minor repairs included
- • Expert consultation
- • Priority scheduling
Maintenance Tips to Preserve Warranty
Regular Maintenance
- • Dust furniture regularly with soft cloth
- • Use appropriate wood cleaners and polishes
- • Avoid placing hot items directly on surfaces
- • Keep furniture away from direct sunlight
- • Maintain proper humidity levels (40-60%)
Prevention Measures
- • Use coasters and placemats
- • Lift furniture when moving, don't drag
- • Avoid extreme temperature changes
- • Clean spills immediately
- • Follow assembly instructions carefully