Returns & Exchanges
We want you to be completely satisfied with your purchase. Learn about our return and exchange policies, process, and what items are eligible for returns.
30-Day Return Window
Return eligible items within 30 days
Most items can be returned within 30 days of delivery for a full refund or exchange.
Standard Policy
Free Return Shipping
We cover return shipping costs
Free return shipping for defective items and items damaged during delivery.
Customer Friendly
Quick Refunds
Processed within 5-7 business days
Refunds are processed quickly once we receive and inspect returned items.
Fast Processing
How to Return an Item
1
Contact Us
Reach out within 30 days of delivery to initiate your return
2
Get Approval
We'll review your request and provide return authorization
3
Pack & Ship
Pack the item securely and ship it back to us
4
Receive Refund
Get your refund or exchange once we process the return
Items Eligible for Return
- • Standard furniture pieces in original condition
- • Items with manufacturing defects
- • Damaged items from shipping
- • Wrong items received
- • Items that don't match description
Items Not Eligible for Return
- • Custom furniture made to specifications
- • Sale or clearance items
- • Items used or damaged by customer
- • Items missing original packaging
- • Items returned after 30 days
Return Conditions & Refund Amounts
| Condition | Return Window | Refund Amount | Shipping Cost |
|---|---|---|---|
| Manufacturing Defect | Within warranty period | 100% refund | Free return |
| Shipping Damage | Within 7 days | 100% refund | Free return |
| Wrong Item Received | Within 7 days | 100% refund | Free return |
| Change of Mind | Within 30 days | 90% refund | Customer pays |
| Used/Damaged by Customer | Not eligible | No refund | Not applicable |
Return Requirements
Item Must Be:
- • In original, unused condition
- • Complete with all parts and accessories
- • In original packaging (when possible)
- • Free from damage, stains, or modifications
- • Within the 30-day return window
Packaging Requirements:
- • Securely packaged to prevent damage
- • Include all original components
- • Attach return authorization number
- • Use appropriate shipping materials
- • Insure package for full value
Exchange Process
How Exchanges Work
If you'd like to exchange an item for a different size, color, or style, we make it easy:
- Contact our customer service team within 30 days
- Specify the item you want to exchange and your preferred replacement
- We'll check availability and confirm the exchange
- Return the original item and we'll ship the replacement
- Any price differences will be adjusted accordingly
Exchange Benefits
- • No restocking fees
- • Priority processing
- • Free shipping on replacement
- • Extended return window for exchanges
Exchange Limitations
- • Subject to item availability
- • Must be same category
- • Price differences apply
- • Custom items not exchangeable
Refund Information
Refund Timeline
- • Processing: 1-2 business days after receiving return
- • Bank processing: 3-5 business days
- • Total time: 5-7 business days
- • You'll receive email confirmation
Refund Methods
- • Credit/Debit cards: Refunded to original card
- • UPI: Refunded to original UPI ID
- • Net Banking: Refunded to original account
- • Cash on Delivery: Bank transfer or check