Terms of Service
These terms govern your use of our website and services. By using our platform, you agree to these terms and conditions.
Last Updated: December 2024
Version: 2.0
Service Agreement
Terms for using our platform
These terms outline the rules and conditions for using our website and services.
User Rights
What you can expect from us
Clear information about your rights and our obligations as a service provider.
User Responsibilities
What we expect from you
Guidelines for responsible use of our platform and services.
Acceptance of Terms
By accessing and using the WoodZi website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Important Notice
If you do not agree to these terms, please do not use our services. These terms may be updated from time to time, and continued use constitutes acceptance of any changes.
Description of Services
What We Provide
- • Online furniture retail platform
- • Custom furniture design services
- • Interior design consultation
- • Professional assembly and installation
- • Customer support and after-sales service
- • Delivery and logistics services
Service Availability
- • Services available 24/7 online
- • Customer support during business hours
- • Delivery services based on location
- • Custom services by appointment
- • Showroom visits during operating hours
User Accounts & Registration
Account Creation
- • Must be 18 years or older
- • Provide accurate information
- • Maintain account security
- • One account per person
- • Business accounts available
Account Responsibilities
- • Keep login credentials secure
- • Notify us of unauthorized access
- • Update information when needed
- • Comply with platform rules
- • Maintain account activity
Prohibited Activities
- • Creating fake or duplicate accounts
- • Sharing account credentials
- • Using accounts for illegal purposes
- • Attempting to hack or breach security
- • Impersonating others
Ordering & Payment Terms
Order Process
- • Orders are offers to purchase
- • We reserve the right to accept or decline
- • Orders confirmed via email
- • Prices subject to change until confirmed
- • Custom orders require special terms
Payment Terms
- • Payment required at time of order
- • Multiple payment methods accepted
- • EMI options available for eligible orders
- • Currency displayed in Indian Rupees
- • Taxes and fees clearly stated
Order Modifications
- • Changes allowed within 24 hours
- • Subject to production status
- • Additional charges may apply
- • Custom orders may have restrictions
- • Contact customer service for changes
Shipping & Delivery Terms
Delivery Process
- • Delivery dates are estimates
- • Weather and logistics may affect timing
- • Someone must be present for delivery
- • Delivery instructions can be provided
- • Multiple delivery attempts made
Delivery Requirements
- • Valid ID proof required
- • Payment confirmation if COD
- • Clear access to delivery location
- • Adequate space for furniture
- • Adult signature required
Delivery Limitations
- • No delivery to P.O. boxes
- • Limited access areas may incur extra charges
- • Staircase delivery limited to 3 floors
- • No delivery during extreme weather
- • Some remote areas may not be served
Returns & Refund Policy
Return Eligibility
- • 30-day return window for most items
- • Items must be in original condition
- • All parts and accessories included
- • Original packaging when possible
- • Return authorization required
Non-Returnable Items
- • Custom furniture made to specifications
- • Sale or clearance items
- • Items used or damaged by customer
- • Items missing original packaging
- • Items returned after 30 days
Refund Process
- • Refunds processed within 5-7 business days
- • Return shipping costs may apply
- • Refund method matches payment method
- • Restocking fees may apply
- • Email confirmation sent for all refunds
Intellectual Property Rights
Our Rights
- • Website content and design
- • Product images and descriptions
- • Brand names and logos
- • Software and technology
- • Trade secrets and know-how
Your Rights
- • Personal use of purchased products
- • Fair use of website content
- • Sharing within reasonable limits
- • Educational and review purposes
- • Non-commercial personal use
Prohibited Uses
- • Copying or reproducing content
- • Creating derivative works
- • Commercial use without permission
- • Reverse engineering software
- • Removing copyright notices
Limitation of Liability
Important Legal Notice
Our liability is limited to the extent permitted by law. We are not responsible for indirect, incidental, or consequential damages.
What We're Not Liable For
- • Indirect or consequential damages
- • Loss of profits or business opportunities
- • Data loss or corruption
- • Third-party actions or services
- • Force majeure events
Maximum Liability
- • Limited to amount paid for services
- • Excludes shipping and handling costs
- • Subject to applicable law limits
- • May vary by jurisdiction
- • Consumer rights preserved
Account Termination
You May Terminate
- • Close your account anytime
- • Cancel pending orders (if eligible)
- • Request data deletion
- • Stop using our services
- • Opt-out of communications
We May Terminate
- • Violation of terms
- • Fraudulent activity
- • Non-payment of fees
- • Extended inactivity
- • Legal requirements
After Termination
- • Outstanding orders must be fulfilled
- • Payment obligations remain
- • Data retention as per policy
- • Access to services ceases
- • Refunds processed if applicable
Governing Law & Disputes
Applicable Law
- • Governed by Indian law
- • Jurisdiction in Mumbai, Maharashtra
- • Local consumer protection laws apply
- • International orders subject to local laws
- • Dispute resolution procedures
Dispute Resolution
- • Informal resolution first
- • Customer service mediation
- • Formal complaint procedures
- • Legal action as last resort
- • Alternative dispute resolution
Contact for Disputes
For any disputes or concerns, please contact our customer service team first. We're committed to resolving issues amicably.
Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements.
How We Notify You
- • Email notifications to registered users
- • Website announcements
- • Updated date stamps
- • Clear change summaries
Your Options
- • Continue using services (acceptance)
- • Review changes before accepting
- • Contact us with questions
- • Discontinue use if not agreeable